Dynamic Pricing, Ordering & Repeat-Sales Automation
Turning WhatsApp Into a Bilingual AI Sales Assistant for FMCG
Industry
Spices / FMCG
Solution
Bilingual AI · Dynamic Rate Cards · Repeat-Sales Automation
Key Results
2 Languages · Live Dynamic Pricing · 4 Customer Segments
Spices / FMCG
The Challenge
A regional spices business receives recurring pricing questions, while retail customers and bulk buyers need different buying journeys.
The WhatsEase solution
A bilingual assistant connected to live pricing
WhatsEase acts as a bilingual conversational sales assistant connected to live pricing information maintained through Sheets or Excel.
Bilingual AI Support
Help regional customers interact in the language most comfortable for them.
Dynamic Rate Cards
Customers can request current prices through WhatsApp instead of waiting for manual checks and responses.
Repeat-Sales Automation
Use customer context to support daily updates, campaigns and timely reorder reminders.
Buying journeys
Browse, order and pay in WhatsApp
Retail journey
Browse, order and pay in WhatsApp
Bulk buyer journey
Dedicated quotation flows for larger quantities
Hotels and larger buyers can follow a purchase journey tailored to their order size.
Customer segmentation
Relevant journeys for every customer type
Retention
Keep customers engaged after the first order
Business impact
From repetitive price questions to repeat sales
WhatsEase turns repetitive pricing enquiries into an automated sales and retention journey while allowing different customer types to receive relevant experiences.
Turn everyday WhatsApp enquiries into repeat FMCG sales.
Conversational FMCG sales with WhatsEase.