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AI-powered WhatsApp chatbot
AI WhatsApp Chatbot for Your Business
The WhatsEase WhatsApp chatbot is an AI-powered WhatsApp bot that answers customer questions, qualifies leads and routes complex conversations to your team — 24×7, in Hindi, Gujarati and English.
- Answers around the clock
- Human hand-off built in
- Made for Indian teams
Official Meta Business Partner No-code setup Team-ready workflows
WhatsEase AI assistantCatalogues · Lead qualification · SupportOnline
Today
Hi! I'm looking for a bulk order for my store.10:42 AM
I can help with that. Here's our latest catalogue.
PDFProduct catalogueView the latest collection
10:42 AM · deliveredWhich city is your store in, and about how many pieces do you need each month?10:43 AM
Ahmedabad — around 40 pieces a month.10:43 AM
Thanks! I've shared this with our Ahmedabad sales team. They'll take it from here.10:43 AM · lead qualified
LEAD SCORE
86 / 100
Qualified · Ready for sales
In a nutshell
A WhatsApp chatbot is software that replies to customer messages on WhatsApp using automated rules or artificial intelligence. Businesses use a WhatsApp bot to answer common questions, collect details and connect customers with the right person.
More than auto-replies
A helpful AI agent, from first hello to hand-off
Give every customer a fast first response, then let your team step in with the full context when it matters.
Qualify and score leads
Ask the right follow-up questions, capture intent and pass a clearer lead to your sales team.
Smarter lead routingShare your catalogue
Send relevant product details in chat and guide shoppers toward the next useful step.
Product discoveryBring in a human
Hand off with conversation context or escalate to an AI voice call when a customer needs more help.
Human + voice escalationMade for conversations in India
Let customers speak the way they feel comfortable
Customers can start in their own words. WhatsEase keeps the exchange natural across Hindi, Gujarati and English, then hands useful context to your team.
- Meet customers in the language they choose.
- Keep lead details and conversation history together.
- Let a teammate step in whenever personal support is needed.
See a sample conversationIllustrative example
Sample lead flow · Dealer enquiryWhatsApp Business Platform
Built for real workflows
One chatbot, useful across your customer journey
Start with the conversations your team answers every day, then connect the bot to the rest of your WhatsApp workflow.
01 / COMMERCE
E-commerce
Share products, recover carts and answer order questions.
Shopify automation 02 / B2B SALESB2B portal leads
Bring incoming enquiries into a clear lead follow-up flow.
B2B Portal Aggregator 03 / LIVE EVENTSEvents & ticketing
Answer attendee questions and support ticket journeys at scale.
See an event story 04 / NETWORKSFranchise teams
Qualify location enquiries and route them to the right regional team.
Explore case studies 05 / FINANCIAL SERVICESNBFCs
Guide customers through product questions and next-step enquiries.
Explore case studiesThree simple steps
From a plain-English idea to a live chatbot
Start with the customer journey you want to improve. Your team can review the flow before it goes live.
Connect WhatsApp
Link your WhatsApp Business Platform account and choose where new conversations should land.
Connect your numberDescribe your bot
Explain the questions it should ask, what it can answer and when to bring in a person.
Plain English → workflowReview and go live
Test real customer journeys, refine the replies and launch when your team is ready.
Human hand-off includedWhatsApp in the real world
Built around conversations that move business forward
See how Indian teams use WhatsEase for multilingual event support, AI-led sales and smoother attendee experiences.
Food & events
Waves Food Festival
Multilingual AI support, QR ticketing and outreach for a high-energy festival experience.
₹20 lakh ticket sales in 20 days
Read the story Creator & training
Train With Shubham
An AI sales agent that supports course enquiries, SDR follow-ups and CRM analytics.
₹5 lakh course sales
Read the story Events & Garba
Alaiya Balaiya Garba
WhatsApp-led event support with digital passes, verification and smoother entry.
₹20 lakh revenue in 20 days
Read the story Choose the right tool
Auto-reply or full WhatsApp chatbot?
A basic away message is useful. A chatbot helps you continue the conversation and act on what the customer needs.
| Capability | WhatsApp Business app auto-reply | WhatsApp Business Platform chatbot |
|---|---|---|
| Typical use | Greeting and away messages for basic availability. | Multi-step customer conversations, FAQs and guided journeys. |
| Understand intent | Replies are limited to the message you configure. | AI can respond to customer questions and ask relevant follow-ups. |
| Qualify leads | Usually requires a teammate to ask, record and assess details. | Collect requirements, score intent and route the enquiry to sales. |
| Team hand-off | People handle the follow-up manually in the app. | Pass the conversation and its context to a teammate or escalation flow. |
| Grow with your team | Best suited to simple, owner-managed replies. | Connect workflows, catalogue sharing and shared team follow-up. |
Features depend on your WhatsApp setup and the workflows you configure.
Frequently asked questions
WhatsApp chatbot FAQs
Quick answers about AI chatbots, WhatsApp Business and setting up your first workflow.
What is a WhatsApp chatbot for business?
A WhatsApp chatbot is software that replies to customer messages on WhatsApp using automated rules or AI. A business can use it to answer common questions, collect details and route a conversation to the right person.
What is the difference between a WhatsApp bot and a WhatsApp chatbot?
People often use “WhatsApp bot” and “WhatsApp chatbot” to mean the same thing. A chatbot usually describes a conversational bot that can understand questions and guide customers through a multi-step exchange.
Can the WhatsEase chatbot reply in Hindi and Gujarati?
Yes. The AI agent can support conversations in Hindi, Gujarati and English, helping customers get answers in a language they are comfortable using.
Can a WhatsApp chatbot qualify leads and share a catalogue?
Yes. The bot can ask qualifying questions, capture customer requirements, score leads and share a product catalogue in the conversation.
Can a human take over from the WhatsApp bot?
Yes. The bot can hand a conversation to a human teammate with its context. A configured escalation can also initiate an AI voice call workflow.
How is a WhatsApp Business app auto-reply different from an API chatbot?
The WhatsApp Business app offers basic greeting and away messages. A WhatsApp Business Platform chatbot can support multi-step conversations, lead qualification, integrations and team hand-offs.
How do I set up a WhatsApp chatbot in India?
Connect your WhatsApp account, describe the customer journey you want in plain English, then review and test the workflow before going live.
Ready to give every customer a faster answer?
See how a WhatsEase AI agent can fit your team, products and customer conversations.